Made-To-Order Policies/FAQ
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All J. Madison Atelier garments are made-to-order meaning garments are not kept “in stock” and are handmade after the order is placed. Made-to-order items are not custom-fitted to your specific measurements so a perfect fit cannot be guaranteed. Please use the provided size charts for each garment to carefully select a size that best matches your measurements.
If you need custom sizing or length adjustments, please reach out to hello@jmadisonatelier.com prior to placing your order.
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Cancellations 24 hours after order placement will not be accepted. Cancellations are also not accepted if we have already begun cutting/sewing your order.
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All J. Madison Atelier garments are made to order by size with limited fabric quantities. Due to this, we do not accept returns. If you are unsatisfied with your one of a kind garment, please email hello@jmadisonatelier.com.
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Each garment is made to order at The J. Madison Atelier. Production time is up to 14 business days and shipping will vary based on customer location. If you need your order by a certain date, please reach out to hello@jmadisonatelier.com.
We are not responsible for missing or stolen packages. If the shipping carrier confirms delivery we are unable to issue a refund. If products are marked as delivered, you will need to contact the carrier regarding your package.
We are not responsible for any delays caused by our mail carriers and will not refund shipping charges if the shipping carrier does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time.
If you have an inquiry about shipping times for your order, please email hello@jmadisonatelier.com